Privacy Policy

Privacy Policy

If you are asking for a quote, uploading artwork, or placing an order with Rigid Setup Boxes, you’re entrusting us with information that is important to you. This policy sets out what we collect, why we collect it, and what you can expect from us in return. The use of this website and working with our team accepts the following terms.

Information We Collect

We gather information in two ways: firstly, from what you give us directly, secondly, from information your browser automatically provides.

It’s you providing us with your name, email address, phone number, company name, shipping address, product details, artwork files, or mock-up requests given to us directly. If you ask for a quote or make an order, we also collect billing information necessary to handle payment.

Our website may automatically record your IP address, browser type, device information, which pages you visit and how long you spend on them, as well as any analytics tools we use. This helps us to know if any parts of our site are useful and which ones need improvement.

Why We Collect It?

All data we have is for a reason. Contact information enables us to send you quotes, proofs, and order updates. Product specs and artwork enable our design team to create the mockup you requested. Billing information provides us with the security to process your order. Browsing data helps us identify and correct what is broken and enhance the remainder of what is not.

We do not gather information simply for the sake of gathering it and will not sell your data to any third parties. Full stop. Should a vendor ever require access to your information, such as a shipping partner or payment processor, they would only have access to what is necessary to complete the order.

Our Data Protection Measures:

Your artwork, specifications, and your personal information will be kept on secure servers with limited access. Your card information is never left unprotected on our systems, as payment information is processed through encrypted, PCI-compliant channels. Your files and information are not viewed by anybody from the inside other than staff members who are directly involved in processing your order.

We don not say we have a solution to all risks, and neither does any system. What we can assure you of is that we work with your data as seriously as we would like to have our own data worked with.

Cookies and Tracking

We use cookies on our website to record your site preferences, to maintain your quote requests as you move around our site and to also measure the performance of our site using analytics tools. At any time, you can turn off cookies in the settings of your browser; however, some functions of the site may be impaired if this is done.

Your Rights Over Your Information

At any time, you can request that we disclose what information we have about you, correct any information that is inaccurate, or have your data deleted from our systems (unless it is legally required to be kept for order records or tax reasons). Contact us via our contact form, and we’ll get back to you in a reasonable time.

Changes to This Policy

This policy will be updated as our services, tools or legal requirements change. The most recent revision date is always displayed at the top and if you continue to use our website after that date then you acknowledge the new version.

Questions About This Policy

Should there be something you do not understand, or you wish to learn more about the treatment of a particular part of the information you provide, please reach us directly via the website. We prefer to tell you straight on rather than make you wonder.

Sound like what your brand needs? Please call for a Free Quote:sales@rigidsetupboxes.com